Returns and Refunds
WE WANT YOU TO BE SATISFIED
All sales from truderma.com are guaranteed to provide RESULTS! We understand that your investment into a trūDERMA product is an important financial decision. That is why we extend a 30-day, 100% full money back, no fine print, guarantee when you decide to make that investment. We are so confident you will love the product and see transformative results that we are happy to put our money where our mouth is.
Our Team is empowered to help you find the right product to fit your goals, and will do everything possible to make sure you have the best experience with trūDERMA products. If for any reason you are dissatisfied, please reach out to the Results Team to express any concerns.
Please note that although trūDERMA offers a full money back guarantee for purchases made through truderma.com and our subsequent wholly-owned websites. Purchases made from a third party retailer are handled on a case-by-case basis. If you purchased a product from one of our retailers and are not satisfied, reach out to the Results Team for support. We ask that you provide a proof of purchase upon contact so that our team can provide you with the best assistance.
If you purchased a product through truderma.com and would like to return it, our only requirement is that you contact us either via phone or email to obtain a RMA number (Return Merchandise Authorization) and then send that along the product to the following address:
8840 W. Russell Rd. #245
Las Vegas, NV 89148
Refunds apply only to the purchase prices and exclude shipping and handling fees.
If you purchased a multiple unit package, and wish to return the entire order, the process is the same as explained above. If you purchased a multiple unit package, use the product for more than one month and wish to return the remaining product, we will refund a prorated amount of the purchase price, less a 15% re-stocking fee.
For example, you buy a five month supply and after using the product for 45 days, you decide that it’s just not for you. To obtain a refund on the eligible amount, you would need to contact us for an RMA as described about, return the unused product, in this case three months, and we’d refund you 3/5ths or 60% of the purchase price, less a 15% re-stocking fee.
As you can imagine, there are scammers and abusers of our return policy. Therefore, we will not honor requests for returns for multiple bottles in a time period less than it would take to use the product as recommended. For example, you cannot order a five bottle package and request a refund for all five bottles in 30 days without returning 4 unopened, unused bottles. Hopefully, this discourages people from buying multiple bottles at a highly discounted rate to abuse the refund policy.
Continuity Membership Plans
If you enrolled in a VIP Membership for monthly shipments, trūDERMA will refund the current month’s charges and discontinue future charges, as long as you call to cancel within three days of the billing cycle. Changes and cancellations to Membership Plans must be done via telephone by calling 855-266-3478, 9AM-5PM Pacific Time. VIP Members are not required to obtain RMA or return unused product.
trūDERMA LLC stands by its satisfaction guarantee. Wholesale accounts have 90 days from the date of purchase to return unopened, unused units for a full refund, less 15% restocking fee. Wholesale accounts are responsible for return shipping to our warehouse.
Published Date: October, 2014